BOOKING TERMS AND CONDITIONS: SCHEDULED FLIGHT ONLY BOOKINGS For LOW COST FLIGHTS, please see the ‘ LOW COST AIRLINE BOOKINGS’ section in this document. www.jtaonline.co.uk is the appointed UK travel agent of JTA Travel Group and acts as agent for various airlines and other travel suppliers. The terms and conditions imposed by these suppliers should be considered as applied to your contract with JTA Travel Group.
	When you book a scheduled flight only ticket through us, we are only acting as a booking and ticketing agent on behalf of the carrier. Your contract for the sale of scheduled flights is therefore subject to the carrier’s terms and conditions of carriage, individual restrictions (i.e. fare rules) applying to the scheduled flights in question plus the carrier’s cancellation and refund terms and ticket and fare rules and those detailed on the flight reservation pages of this website.
	The products available on this web site are only available to UK residents or those who have visited the UK in the last 12 months prior to departure. Your booking on this website is conditional on you accepting our terms. If you do not agree with any part of them you must not proceed with your booking. By clicking on the “book” button you accept that you have read, understood and accepted our terms. If there is any part that you do not understand, or if you have a query on the flight or any product, please contact our web help desk on: 0870 224 0083, or you can e-mail us at info@jtair.co.uk

	PRICES
	The prices for scheduled flights on this web site are in pounds sterling. The payment screen will show any other relevant charges such as booking fees, credit card charges and scheduled airline failure insurance. Please note: If taxes, security or fuel surcharges are introduced or increased subsequent to publication the scheduled flight cost may be increased to cover this. Once the full price has been paid we will not increase the price paid unless the carrier also increases the price of your flight; in this case we reserve the right to pass the additional cost onto you.
	A compulsory charge for airline failure cover has been added to your booking unless you have advised us you have alternative cover and we have a copy of your policy. The charge insures all passengers on this booking against repatriation costs in the unlikely event the carrier you are booked to travel with becomes insolvent or otherwise ceases to trade. Cover is limited to a maximum of £1,500 per passenger. Airline failure insurace
	JTA reserve the right to refuse any reservation without notice or to advise of fare discrepancies within 2 working days (excluding bank holidays) of the reservation being made.

	BOOKING
	Tickets are sold to credit card holders or registered travel agents only. If you are not a registered travel agent, we require payment by credit card. A 2.5% charge for payment by Visa or MasterCard ( 3% for American Express or Diners Card) will be added to your invoice when you select your chosen payment method. If paying by debit card a charge of 0.5% will be added.  The credit card information is validated prior to the transaction being finalised. Despatch address for tickets must be the same as the billing address for the card. When making a booking, we require a deposit to secure the seats; the amount of deposit will be advised at time of booking. However some airlines require payment in full at time of booking. Deposits are non-refundable and should you fail to pay the balance when it is due we reserve the right to cancel your booking and retain the deposit that has been paid.
	We will then send you a confirmation invoice, after which a contract exists, subject to English law unless otherwise agreed. We will require payment of the remaining balance as shown on your confirmation invoice. All balances must be received no less than six weeks before your departure from the UK or before. If you book within six weeks of departure from the UK we will require full payment at the time of booking. All monies paid to travel agents are held by the agent on our behalf at all times. Travel documents will not be released until we have received full payment.
	JTA reserve the right to refuse any reservation without notice or to advise of fare discrepancies within 2 working days (excluding bank holidays) of reservation being made. Please note that a flight described as "direct" will not necessarily be non-stop.
	Your ability to cancel or alter your booking depends upon any fare rules, and/or your contract with the carrier and the carrier’s cancellation or amendment policy. You may lose all or part of the price paid for the flight and/or pay an amendment charge which may be levied by the carrier and/or us. If you are booking within 7 days of your scheduled departure date and there is not enough time to send you a written confirmation, a contract will exist when we confirm your booking via the web site, at which stage we notify you by return e-mail to the address notified to us on this web site. We and the carrier reserve the right at our absolute discretion to refuse your booking, in which case any money paid will be refunded in full.

	YOUR FINANCIAL SECURITY
	JTA Travel Group (Alfendo Ltd) is a member of the Association of British Travel Agents (ABTA W3438 ) the flights booked with JTA Travel Group (Alfendo Ltd) are ATOL protected, since we hold an Air Travel Organiser’s Licence guaranteed by the Civil Aviation Authority. Our ATOL number is 4110. When you buy an ATOL protected, Alfendo Ltd flights from [us/licensed trading name] you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 4110. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information visit the ATOL website at www.atol.org.uk

	OUR LIABLITY TO YOU
	(i)We accept responsibility for the acts and omissions of our employees, sub-contractors and local agents whilst acting in the course of their employment which are brought to our attention within three months of your return from holiday. Although we do not control the day to day operation of our suppliers, we accept responsibility if it is proved that facilities or services which form part of the holiday which we contract to provide are deficient. However, please bear in mind that in some countries local standards will not be the same as in the UK, particularly in Eastern Europe, and it is not always within our control to impose our own standards.
	(ii) We cannot be held liable or accept responsibility for death, bodily injury or illness caused on holiday unless it is proved that it is due to the negligence of our employees, agents, suppliers or sub-contractors acting in the course of their employment and this is bought to our attention within three months of your return from holiday. In case of accidents or claims arising from carriage by air or sea, liability and damages are limited in accordance with the relevant international conventions. All bookings are subject to the carrier’s conditions or carriage, some of which exclude or limit liability. Copies can be made available on request.
	(iii) This company’s liability in any action (excluding that for personal injury, illness or death) will be limited to twice the cost of your holiday.
	(iv) In the event that you suffer an accident, injury or illness whilst on holiday which is not connected with arrangements made by us we will, in our discretion, offer help, guidance or any assistance which we consider appropriate, provided you tell us and the supplier involved about your illness or injury whilst you are in resort and write to us within three months of your return from holiday. This will be limited to £5,000 per booking with any payments being made at our discretion. In the event of there being either a successful claim for costs against a third party or a suitable insurance policy in force, any expenditure made by JTA Travel will be recoverable from you. We strongly advise all clients are covered by adequate Travel insurance.
	(v) If due to adverse weather conditions or other circumstances beyond our control, pre-booked ski packages, excursions or tours are not available during your holiday, our liability is limited to a refund of monies paid for such services.
	(vi) If in the opinion of any person in authority such as an aircraft captain, accommodation owner or manager , you appear to be unfit to travel or because of anti-social behaviour are likely to cause a disturbance to other passengers or damage to property we may terminate your holiday arrangements with us. We will not be liable to make alternative arrangements for other accommodation or repatriation nor will we cover any costs which you may incur or make any refunds. Conditions of Carriage
	Conditions of Carriage
	The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices.
	Other Travel arrangements
	JTA acting only as a booking agent accept no liability whatsoever for any aspect of the travel arrangements and accepts no liability for any loss, personal injury or death however incurred.

	LIMITATION OF LIABLITY
	In no event shall JTA Travel or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (i) arises out of or is in any way connected with any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by JTA Travel or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, JTA Travel or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, JTA Travel and third party provider's and distributor's liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to JTA Travel and without any liability whatsoever, JTA Travel at any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims. You shall defend and indemnify JTA Travel and third party providers and distributors from and against any claim or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this Web Site.

	RELATIONSHIP
	The relationship between JTA Travel and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

	ASSIGNMENT
	You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

	MODIFICATION
	JTA Travel may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

	ADDITIONAL TERMS
	Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.

	SEVERABILITY
	These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

	HEADINGS
	The heading used in these Terms and Conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.

	ENTIRE AGREEMENT
	These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.

	LOW COST AIRLINE BOOKINGS
	BOOKING
	When you select a Low Cost flight, you make your booking in the normal way. Please read carefully the airlines conditions of carriage and terms & conditions.
	PAYMENT
	When you make a low cost airline booking with us, you will receive your confirmation of payment and booking.
	CREDIT & DEBIT CARD CHARGES
	Are included in the total price of your flight if you are not a registered travel agent.
	CHANGES & CANCELLATIONS
	In most cases, Low Cost flights are non-refundable in any circumstances. In some instances, changes may be possible, however you will be liable for any airline fees and fare increases. No meals are included in low cost flights unless otherwise stated on your booking confirmation from the airline. Seating is not allocated and boarding is normally staggered in check-in order. If you have a complaint about your no-frills flight you should contact the airline directly.

	IF YOU HAVE A COMPLAINT
	If you have a problem during the course of your holiday, you must inform the supplier of the service, plus a representative whose details we have provided, or telephone our offices, immediately. Failure to do so may reduce or extinguish any possible claim. We will endeavour to put things right as soon as possible. We will acknowledge all complaints on their receipt and deal with them promptly and efficiently. Any disputes which cannot be amicably settled may (if the client so wishes), be referred to arbitration under a special scheme which although devised by arrangement with the Association Of British Travel Agents (ABTA), is administered independently by the Association of Independent Arbitrators. The scheme does not apply for amounts greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims that are solely or mainly in respect of physical injury or illness. The application for arbitration must be made within 9 months of the date of return to the United Kingdom, but in special circumstances it may still be offered outside this period. Alternatively, you may wish to take any dispute to the small claims court.
	Full details of the Arbitration scheme can be obtained from: www .abta.com or in writing from Association of British Travel Agents, 68-71 Newman Street, London W1T 3AH

	CHILD PRICES
	Each carrier has its own restrictions with respect to children. However, subject to availability and any other restrictions imposed children are usually defined as those aged 2-11 years on the date of their return flight. When booking low cost carriers please refer to the carriers website for child ages.

	CHECK-IN AND FLIGHT TIMES
	Timings shown are local times based on the 24 hour system and may change during periods according to the individual country’s daylight saving policy. Flight times on this website are for guidance only and are subject to change. Actual flight times will be shown on your flight ticket. It is important that you check your flight details and times on receiving your tickets. We advise you to check-in in plenty of time before departure. For European flights the normal check in time is at least two hours before flight departure and for transatlantic flights 3 hours. We also recommend that you reconfirm your return journey with the carrier’s local representative 72 hours before your return flight. Air transport regulations require that the spelling of your name on your ticket is identical to your passport.

	BAGGAGE ALLOWANCE
	The baggage allowance per person is shown on your ticket and may vary by airline, destination and class of travel. Infants under the age of 2 on the date of their return flight have no allowance. Airlines are increasingly enforcing stricter controls over excess baggage. You should be aware that if you exceed the baggage allowance stated on your ticket then an excess baggage allowance may be charged by the airline at the time of checking in. The excess baggage charge may be as much as 1% of the premium fare charged by that airline per kilogram over your allowance.

	PREGNANCY
	If you are pregnant you should check with your doctor that it is safe for you to travel. If you are more than 28 weeks pregnant at the time of your return scheduled flight, airlines insist on a medical certificate stating you are fit to fly.

	INFANTS
	Normally, for UK registered aircraft, infants under 6 months must sit on the adult’s lap with an infant-strap during the flight. Infants over 6 months and under two years must sit on the adults lap unless there is a vacant seat. The minimum age limit for infants on scheduled flights is two weeks of age, on the date of departure. Infants will not be charged Air Passenger Duty or Airport Taxes (unless you are purchasing a seat), other taxes may apply.

	MEALS
	A meal or snack is served on most scheduled flights. For travellers with special dietary requirements, special meals can normally be requested, and must be done so, well in advance of the travel date. JTA accepts no liability for any requested special meals not being available.

	SEATING REQUESTS
	Where possible, JTA will pass on any seat requests to the relevant airline. However we must stress that seating requests cannot be guaranteed and we cannot be held responsible for requested seating being unavailable at the time of check – in.

	SMOKING
	On most airlines smoking is not permitted. We recommend that you contact your airline regarding current smoking policies for the airlines on which you intend to travel.

	OVERSEAS DEPARTURE TAXES
	Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.

	FREQUENT FLYER SCHEMES
	Not all airline tickets sold by JTA are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) concerned regarding the use of frequent flyer membership(s) with your booking.

	INSURANCE
	You must have insurance; we insist that in your own interests, you and other members of your party are adequately insured.

	CHANGES TO YOUR BOOKING
	Name changes or departure changes are not always permitted by the airline. We will do our best to help you; but most airlines treat name changes as cancellations and charge accordingly. These charges will be passed on to you. Once airline tickets have been issued, any changes made to the ticket may result in you having to pay for the cancelled ticket and purchasing a new one.

	CHANGES TO YOUR BOOKING
	Name changes or departure changes are not always permitted by the airline. We will do our best to help you; but most airlines treat name changes as cancellations and charge accordingly. These charges will be passed on to you. Once airline tickets have been issued, any changes made to the ticket may result in you having to pay for the cancelled ticket and purchasing a new one.
	If the services booked are dependent on a minimum number of people using the service, we will have to recalculate the total cost based on the new number of passengers travelling. The cost may therefore increase but as this is not a cancellation charge, it may not be covered by your insurance.

	IF YOU WANT TO CANCEL
	All cancellations must be made via telephone to our Reservations Centre and confirmed in writing within 7 days. Refund of air tickets depends upon individual airline and ticket conditions; not all tickets are refundable. Any unused tickets should be returned to the JTA Travel address at the earliest opportunity. Tickets returned more than 60 days after travel was due to commence will have no refund value. All refunded tickets will be credited to the card which was initially billed for the cost, less an administration fee determined by the applicable airline fare conditions. This fee is variable without prior notice. In most cases carriers do not refund any part of the price paid if you wish to cancel your scheduled flights at any time after your booking has been accepted by us. Your rights to a refund, in whole or in part are set out in the fare rules applicable to your scheduled flight and the carrier’s terms and conditions. Further, in addition to any charge that the carrier may make, we also levy a cancellation charge.
	No refunds will be given for unused services unless an amendment or cancellation has been made in which case the charges shown above will apply. Any modification or abandonment of travel arranged, by the client after departure will not be accepted as any basis for a claim against JTA.

	IF WE CHANGE OR CANCEL YOUR FLIGHT
	From time to time it may be necessary for the carrier to make changes to, or to cancel your flight after your booking has been accepted. Most changes are minor and in all cases you will be told as soon as reasonably possible before the date on which you are due to depart. Any liability of the carrier as a result of a significant change is set out in that carrier’s terms and conditions of carriage. No compensation will usually be paid where the change or cancellation is due to Force Majeure, such as those events which are unforeseen, unusual or unavoidable circumstances beyond our control or that of the carrier. We are not responsible where changes are made by Low Cost airlines.

	USE OF SITE
	You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

	AGE AND RESPONSIBILITY
	You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.

	OWNERSHIP
	This site, and each of its modules, is the copyrighted property of JTA Travel and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of JTA Travel and/or its third party providers and distributors.

	PRIVACY
	As a user of this website, you are in complete control of your travel planning needs. This includes controlling the use of information you provide JTA Travel. When you reserve or purchase travel services through www.jtaonline.co.uk we provide information about you to the airline, or other third party to ensure the successful fulfilment of your travel arrangements. We will send you an e-mail message confirming each reservation you transact online. We do not sell individual customer names or other private profile information to third parties. We reserve the right to limit membership to those who will accept e-mails. We respect, and will continue to respect, the privacy of our customers who use www.jtaonline.co.uk.

	BEFORE YOU TRAVEL
	Check the Foreign Office website at www.fco.gov.uk/knowbeforeyougo for advice and the latest information about specific Countries.

	PASSPORTS
	You are responsible for checking you and your party have the necessary passports, visas and other requirements for the destination you intend to visit.
	The airline may refuse travel if you do not have a valid passport, visa and entry permit. We are not obliged to help you if you are refused travel. Your passport and other documents must be intact, you may not be able to travel if they are damaged or have been tampered with. If you have any doubts on the validity or condition of your passport or for any other questions. Please contact the Passport Advice line on 0870 521 0410 or visit www.passport.gov.uk
	Note your passport number before travel and keep it separate from your passport. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original.
	For travel to most countries, a British passport must be valid for at least 6 months after your scheduled return to the UK. Some Countries apply different rules; contact the Embassy of your destination country for current information and any visa requirements.
	Children under the age of 16 are now required to have their own passport and are not allowed to travel on their parent’s passport.
	All persons travelling to the USA must now hold a machine readable passport.