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| This is a charge for Airline Protection Cover that is compulsory for all Consolidated, Published and Low cost Fares as per CAA Regulations, this will be automatically added to each booking unless you have alternative cover and we have a copy of your policy. | ||
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| FAILURE OF AIRLINE PROTECTION COVER (EXCLUDING PRE-BOOKED TOURS) OPERATED BY MARCUS HEARN AND CO. LTD. AND UNDERWRITTEN ON BEHALF OF A CONSORTIUM OF INSURERS BY IGI INSURANCE COMPANY LIMITED. Certificate MH/SAF/000047. | ||
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DEFINITIONS: Insured Person: You, Yours, The person named in the
schedule Scheduled Airline: A Scheduled Airline is an airline that publishes a timetable and operates its services to a distinct schedule and sells to the public at large. Underwriters: IGI Insurance Company Limited, Market Square House, St James's Street, Nottingham, NG1 6FG. Sales Agent: The person who arranged the underlying policy taken out by the Insured Person. We, Us, Our: The Sales Agent authorized to act on behalf of the Underwriters. Cover: To pay up to £1,500 in all, each Insured Person in respect of:- (1) The cost relating to scheduled air flights necessarily and unavoidably cancelled prior to the departure of the Insured Person from the United Kingdom or their country of domicile due to bankruptcy/liquidation of any Scheduled Airline as defined below on which the booked trip depends in respect of deposits or charges paid in advance by the Insured Person which are forfeited by the Insured Person. OR (2) The cost relating to scheduled air flights in the event of curtailment due to bankruptcy/liquidation as set out in 1 above whilst the Insured Person is on the booked holiday/trip, those costs being of a similar standard to the originally booked flights. |
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| Personal Baggage: To pay up to £100 in all for each Insured Person in respect of personal baggage (not hired, loaned or entrusted to the insured Person), which is damaged or destroyed by the Scheduled Airline and is irreparable (after making proper allowance for wear and tear and depreciation) and which is not insured by any other insurance policy. | ||
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EXCLUSIONS We shall not be liable for:- (1) Claims arising directly or indirectly from existing or publicly declared financial failure or collapse of an airline on or before the date the trip is booked. (2) Claims relating to airlines in Chapter 11 Bankruptcy or Bankruptcy Protection where the ticket was purchased subsequent to the airline registering under Chapter 11 or Bankruptcy Protection. (3) Claims relating to the failure or inability of any equipment or any computer program to recognize or to correctly interpret any date as its true calendar date, or to continue to function correctly beyond that date. (4) Cover under this section is only applicable in respect of the costs relating to scheduled air flights (excluding all pre-booked tours). (5) Cover does not apply in respect of chartered flights. (6) Cover does not apply if a Scheduled Airline is taken over or forms part of a merger by another airline. CONDITIONS Under UK law You and We can choose the law that will apply to this contract. Unless You and We have agreed otherwise, this contract will be governed by English Law. CLAIMS PROCEDURE In the event of a claim You should contact the Sales Agent who arranged cover for You quoting the Insurance Certificate number or IGI Insurance Company Limited, Market Square House, St James's Street Nottingham NG1 6FG. All airline tickets and invoices together with proof of payment of insurance premium must be submitted. |
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WHAT TO DO SHOULD YOUR SCHEDULED AIRLINE GO INTO BANKRUPTCY/LIQUIDATION WHILST
YOU ARE ABROAD. Please call Global Response and be prepared to give your insurance certificate number or the ATOL number appearing on your invoice. Global Response is available 24 hours a day. Please note this service should not be called for casual enquiries. The telephone number is + 44 (0) 870 606 1581 Please note that in the event of any fraudulent claim being submitted by the Insured Person or anyone acting on his/her behalf or with whom they are in close collusion, all benefits under this policy shall be forfeited. |
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Cancellation Written confirmation of the cancellation of the policy may be given at anytime by You, Us or the Underwriters. We will give You a minimum of 14 days notice of cancellation to enable You to find alternative cover. You may cancel the policy by giving Us written instructions. |
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Cooling off Period Before You accept our policy You have 14 days to review Your policy wording. If You are not totally happy with the policy and You have not made a claim You can write to Us requesting that Your insurance is cancelled and that any monies paid are returned. We will then cancel Your insurance. |
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Complaints Procedure We always aim to provide a first class service. However, if You have any complaint You can contact the Sales Agent who arranged the insurance for You or the Underwriters, IGI Insurance Company Limited, Market Square House, St James's Street, Nottingham, NG1 6FG. We will contact You within five days of receiving Your complaint to inform You of what action We are taking. We will try to resolve the problem and give You an answer within four weeks. If it will take Us longer than four weeks We will tell You when You can expect an answer. |
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If the matter is not resolved to Your satisfaction please write to: Managing Director, IGI Insurance Company Limited, Market Square House, St James's Street, Nottingham, NG1 6FG |
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If We or the Underwriters have not given You an answer in eight weeks We will
tell You how You can take Your complaint to the Financial Ombudsman Service for
review. This complaints procedure does not affect any legal right You have to
take action against Us or the Underwriters. If You are still not satisfied You can contact the: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR |
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| The Underwriters are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if the Underwriters cannot meet their obligations. This depends upon the type of business and circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information is available from the Financial Services Authority or the FSCS. The FSCS can be visited on the internet at www.fscs.org.uk or be contacted on 020 7892 7300 | ||
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The complaints procedure above does not affect any legal right You may have to
take action against Us or the Underwriters. This policy is provided by: IGI Insurance Company Limited, Market Square House, St James's Street, Nottingham, NG1 6FG. Registered number 1229676 Tel: 0115 941 1022 Fax: 0115 941 1316 Authorised and regulated by the Financial Services Authority |
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You can check the above details on the Financial Services Authority Register by
visiting the FSA website: www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234 Signed for and on behalf of IGI Insurance Company Limited |
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